Lost or Stolen Card
If your card has been loststolendamagedIt's important that you call us.
What should I do if my card is lost or stolen?
Contact our Customer Services Department as soon as possible to report your lost or stolen card.
During office hours
from Monday to Friday, 8:30 AM to 5:30 PM (GMT – 4)
Call Us at: +5999 7382344
Before calling, please have the following information at hand:
- Exact name of cardholder as it appears on the card
- Type of Product
- Telephone number abroad where the customer can be reached ( Cell or Hotel number)
- Card number or account number (if available)
- Home address (billing address)
Send Us an email to:
reportcard@ribnv.com
Or contact your business executive
Out of office hours
Send Us an email to:
If you need further assistance please contact our Customer Services Department
