Complaints
Customer Complaint Handling Services
At Republic International Bank we value the business of our customers and we recognize that customer satisfaction is one of the most important principals of our business. We are sorry that you are not happy with our products and services. By making a complaint, you are giving us the opportunity to investigate and improve our products and services.
Our Bank has policies and procedures in place for the handling of complaints in compliance with the provisions for complaint handling issued by the Central Bank of Curacao and Sint Maarten. If you are not satisfied with a product or service you can file a complaint with the Customer Complaint Handling Services.
How can I file a complaint?
You can file your complaint by filling out the Complaint Form and sending it by email to complaints@ribnv.com or by contacting our Customer Service Department at +599 9 7382344
What information do I need to provide when I submit a complaint?
What happens after I submitted a complaint?
What if I am not satisfied with the outcome of my complaint?
